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What to do when your customer says “No”

April 1, 2003 by Brendon Sinclair Leave a Comment

Customers will quite often say “No” to your offer. It’s natural that you won’t make every sale. Here’s what to do when the customer says “No”.

Say “Thank you.”Thank the customer for giving you th eopprotunity to sell them something. Just because what you offered didn’t meet their needs, doesn’t mean it is their fault (it’s actually yours fopr not ensuring you knew exactly what their needs were).

“Thanks for the opportunity to help. Although you don’t require our services/product at this time, perhaps we can assist in the future.”

Plus, as my mum says, it’s good manners. And my mum is always right!

Cheers
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Filed Under: Blog

About Brendon Sinclair

Brendon is the Founder and CEO of Tailored Media. He is one of those rare creatures who can not only tell you how to do it, he’s done it himself, with a vast array of experience across a broad range of areas from marketing public companies, national brands, large retail operations and much more.

He can be found on Twitter, Google+ and Facebook.

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