A big part of the reason my business has grown is because our customer service and appreciation is better than most.
At the moment, we’re exceptionally busy. And what tends to happen then is our customer service levels drop as we try and take care of our clients.
- Clients come to us because of our high quality service.
- Because of that we get busy.
- Because we get busy our customer service drops.
To grow a business you need more customers. The most important thing to do in a business is take care of your customers (because they’ll buy again and again, and refer others to you).