The person from the directory who annoyed me for 10 minutes has made me think of something we should all do when calling someone. on the phone.
We should ask them 1 question right at the start. And that question is this:
Have you got some time to talk, or should I call back at a more convenient time?
It’s good manners that one. I usually forget to ask, but I have just been reminded how annoying it is to be interrupted by someone you don’t want to talk with.