I’ve just had an an email question from one of my readers of the SitePoint Tribune.
The question was in regard to dealing with people you don’t want as customers:
My Email Response
Thanks for your email and question. I appreciate them both!
Unfortunately, at this time, due to a tremendous amount of emails I’ll be unable to provide you with an answer or a solution to your question within an appropriate timeframe.
As you know, we’re committed to providing absolute top quality service – and I appreciate you recognising this through your enquiry.
We would not wish to compromise your business by providing anything other than our best, so reluctantly we’ll have to pass on providing assistance at this time.
There is really no one I know who we can refer you to answer your question.
Thanks again Alicia and all the best for the future.
How’s The Above For “Go jump in the lake”?!
I tried to get in there that we’re very busy because we’re so good, that you made the right decision to contact us because you recognise great quality and that no-one else is as good as us.
Then I’ve said “Go away” right at the end quite nicely.
Ph: 07 5598 4898
You Don’t Want All Clients
Regardless of what business you are in, you don’t want all clients.
One of the keys for success is eliminating the ‘bad’ clients.
- Do you identify your best clients?
- The most profitable ones?
- The unprofitable ones?